Refund policy

1. The 2-day refund window

If you buy a new hosting plan and decide it is not right for you, ask for a refund within 2 days (48 hours) of your first payment for that plan. We refund the hosting fee in full — no long form, no argument.

The 48 hours start from the time on your paid invoice in the client area.

2. After 2 days

Once 2 days have passed, payments are not refundable. You can still cancel at any time from the client area, and you will not be charged again, but the period you have already paid for is not refunded.

3. The one exception: downtime on our side

After the 2-day window, we only give a refund if your service suffers a prolonged outage caused by our servers or network that we fail to fix within a reasonable time after you report it through a support ticket.

In that case we refund the unused part of your current billing period, pro rata. The outage has to be confirmed by our own monitoring and logs.

These are not treated as downtime on our side:

• Problems caused by your own website code, plugins, themes, scripts or settings.
• Your domain expiring, or DNS or nameserver changes made by you or your registrar.
• Your account being suspended for an unpaid invoice or for breaking our terms.
• Going over your plan's resource limits.
• Announced maintenance, attacks against your own site, or failures of third-party services outside our control.

4. What is never refundable

• Domain names — registrations, renewals and transfers are paid to the registry at once and cannot be reversed.
• Renewal payments — the 2-day window covers a first purchase only, not a plan renewing.
• Paid SSL certificates, software licences, add-ons and setup or migration fees.
• Accounts closed for spam, fraud, abuse or illegal content.
• Payments made through a chargeback while a refund request is being handled.

5. How to ask for a refund

1. Log in to the client area and open a ticket to the Billing department, or email support@hostkarle.in from the address on your account.
2. Include the invoice number and a short reason.
3. The request must reach us inside the 2-day window. The time we receive your ticket or email is what counts.

6. How refunds are paid

Approved refunds go back to the original payment method — the same card, UPI ID or bank account — through our payment gateway. We start the refund within 7 working days of approving it. Once a refund is initiated, it takes 7 business days to reach your account.

When a refund is issued, the hosting account is closed and its data is deleted. Take a copy of anything you need first.

7. Changes to this policy

We may update this policy. The version on this page on the day you pay is the one that applies to that payment. Questions? Contact us.