Privacy policy

1. Who we are

This policy explains how HostKarle, Jateswar, Alipurduar, West Bengal 735216, India, collects and uses personal data when you visit hostkarle.in, use the client area at my.hostkarle.in or buy our services. We handle personal data in line with India's Digital Personal Data Protection Act, 2023.

2. What we collect

• Account details — name, email address, phone number, postal address, company name and GST number if you give one.
• Billing records — invoices, and payment references from our payment gateway. We do not see or store your full card number or UPI PIN.
• Domain contact details — the registrant information a registry requires.
• Support history — tickets, emails and WhatsApp messages you send us.
• Technical data — IP address, browser, login times and server logs, used for security and troubleshooting.

Files, databases and emails you store on your hosting account are your data. We do not look through them, except where needed to fix a problem you asked us to fix, to deal with abuse, or when the law requires it.

3. How we use it

• To set up, run, renew and bill for your services.
• To send invoices, renewal reminders, service notices and replies to your support requests, by email, SMS or WhatsApp.
• To prevent fraud, spam and abuse and keep our servers secure.
• To send occasional offers. Every marketing email has an unsubscribe link, and you can opt out at any time.
• To meet legal, tax and accounting duties.

We do not sell or rent your personal data to anyone.

4. Who we share it with

Only with the service providers we need to run the business, and only what they need:

• Payment gateways (such as Razorpay and Cashfree) to take payments.
• Domain registrars and registries to register your domains. Some registrant details may appear in public WHOIS records under registry rules.
• Email and messaging providers (such as Amazon Web Services for email and Meta's WhatsApp Business service) to deliver our messages.
• Government or law enforcement, when Indian law requires us to.

5. Cookies

Our website and client area use cookies to keep you logged in, remember your cart and keep the site secure. You can block cookies in your browser, but the client area will not work without them.

6. How long we keep it

We keep account and billing records for as long as you are a customer and afterwards for as long as tax and accounting law requires. Data stored in a hosting account is deleted when that account is terminated. Server logs are kept for a limited period for security.

7. Security

We use encrypted connections, access controls and firewalls to protect your data. No system is completely secure, so we cannot guarantee absolute security. Keep your passwords strong and private, and keep your own backups — see our terms.

8. Your rights

You can ask to see, correct or delete the personal data we hold about you, or withdraw consent for marketing. Most details can be changed directly in the client area. Some records must be kept by law even after you close your account.

9. Grievances and contact

For any question or complaint about your personal data, write to support@hostkarle.in with the subject “Privacy”. We aim to reply within 30 days. We may update this policy; the date at the top shows when it last changed.